KEDAI88'S COMMITMENT

Kedai88 | Games Responsible —
Play Safe, Stay Controlled

Kedai88 believes that online gaming should be an enjoyable form of entertainment, not a burden. We provide a range of tools and guidance to ensure every member plays within healthy, controlled limits.

18+ Minimum Age
24/7 Member Support
100% Control in Your Hands

The Kedai88 Pledge

Providing self-imposed deposit and wagering limit tools
Problem gambling behaviour detection system
Self-break and self-exclusion options
Strict prohibition for players under 18
Staff training to identify at-risk members
Partnering with problem gambling support organisations

Features Responsible Gaming at kedai88

We equip our platform with tools that help you maintain full control over your gaming activity.

Daily & Monthly Deposit Limits

Set daily, weekly, or monthly deposit limits through your account settings. Once a limit is set, the system automatically blocks any deposit that exceeds it. Limits can be lowered immediately, but increases require a 24-hour waiting period.

Session Time Limit

Control how long you play in a single session. Set time reminders or session limits so you don't unknowingly spend too long in front of the screen. Once the time limit is reached, the system will notify you and can automatically end the session based on your preference.

Cool-Off

Need a breather? Use the Self-Break feature to temporarily suspend account access — for 24 hours, 7 days, or 30 days. During the break period, you will not receive any promotions or marketing communications from kedai88.

Self-Exclusion

For more serious cases, the Self-Exclusion option allows you to close your account entirely for a minimum period of 6 months up to a lifetime ban. kedai88 will not accept any account reinstatement requests before the period ends and will block any re-registration attempts.

Activity Statement & History

View your full history of games, deposits, and withdrawals at any time through the Account page. These detailed statements help you understand your spending patterns and make smarter decisions about your gaming activity going forward.

Strict Age Verification

Every new member must complete an age verification process (KYC) before playing or making any transactions. A valid identity document is required to confirm that you are 18 years of age or older — this is not merely a formality, but our responsibility to you.

What Is Responsible Gaming?

Responsible gaming means enjoying online betting activities purely as entertainment — not as a source of income or an escape from problems. At kedai88, we understand that when the fun starts turning into stress, it is time to pause and seek support.

As a trusted online gaming platform in Malaysia, kedai88 does not only deliver the best gaming experience — we are also committed to ensuring every member has access to the information, tools, and support needed to play in a healthy and controlled manner.

Keep this core principle in mind: set your limits before you play, not after a loss. Decide in advance how much time and money you are willing to spend — then stick to that decision without compromise.

Signs Problem Gambling

Early detection is key. Recognise these signs in yourself or someone you care about:

01

Constantly thinking about gaming — planning the next session or how to get money to play again, even while doing other things.

02

Increasing wager amounts to achieve the same level of excitement — a growing tolerance for financial risk is a serious warning sign.

03

Unable to control or stop playing despite repeated attempts. Feeling uncomfortable, restless, or irritable when unable to play.

04

Playing to escape life's problems, work stress, depression, or anxiety — using gaming as an emotional outlet.

05

Deceiving or hiding gaming activity from family and close friends — a sign that you yourself know something is wrong.

06

Relying on others to pay debts incurred through gaming, or borrowing money solely to keep playing.

If you recognise 2 or more of the signs above in yourself, we encourage you to use the Self-Pause feature or contact the kedai88 support team right away. Seeking help early is a smart move, not a sign of weakness.

A Guide to Playing Smart at kedai88

Set Your Budget Before You Play

Decide how much money you can afford to lose — not money for bills, food, or family needs. Treat this as an entertainment expense, just like a movie ticket or a night out for dinner.

Don't Chase Losses

The urge to "chase back" lost money is one of the most dangerous traps in gaming. If you have reached your loss limit, stop and try again another time — or not at all.

Take Regular Breaks

Set reminders to take a break every 45–60 minutes. Stand up, stretch, drink some water, and reassess whether you are still playing for fun or starting to play under pressure.

Don't Play Under Emotional Strain

Avoid playing when you feel stressed, angry, sad, or after consuming alcohol. Decisions made under emotional strain are rarely good ones — whether in gaming or in life.

Balance With Other Activities

Online gaming should only be a small part of your active, balanced life. Spend time with family, exercise, and pursue other hobbies so that gaming does not take over your priorities.

Use the Available Control Tools

Kedai88 provides a range of control tools that you can activate yourself. Use them proactively — don't wait until you find it hard to stop. Prevention is always easier than recovery.

How to Use Control Tools at kedai88

1
Login & Open Account Settings

Log in to your kedai88 account, then click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming".

2
Choose the Type of Limit You Want

Choose from daily/weekly/monthly deposit limits, loss limits, session time limits, or the Self-Break feature according to your needs.

3
Enter Limit Value & Confirm

Enter the amount or time period you wish to set, then confirm via the OTP code sent to your registered phone number.

4
Limits Take Effect Immediately

The limits you set take effect immediately. Limit reductions apply instantly; limit increases require a 24–72 hour waiting period for your security.

If you need help setting limits or activating Self-Exclusion, the Kedai88 support team is ready to assist you via 24/7 Live Chat. All Self-Exclusion requests are handled with full confidentiality.

Assess Your Own Risk Level

Use this quick guide to understand where you stand on the gaming habits spectrum. This is not a clinical diagnosis — it is simply an initial guide for self-awareness.

Play only for entertainment, within your set limitsLow
Occasionally exceeds limits, but still in controlModerate
Often exceeding limits, finding it hard to stopHigh

If you are at a moderate or high level, we encourage you to immediately use Kedai88's control tools or contact our team for further guidance.

Child & Youth Protection

Kedai88 takes seriously its responsibility to prevent minors from accessing our platform. Every new member must complete a strict age verification process before their account is fully activated.

For parents and guardians — if you share a device with your children, we recommend the following steps:

  • Keep your kedai88 account protected with a strong, unique password that children do not know.
  • Log out of your kedai88 account every time you finish using a shared device.
  • Enable parental control software on devices used by children at home.
  • Do not save your login credentials automatically in a browser on a shared device.
Reminder: If we suspect any account is being used by an underage individual, kedai88 reserves the right to suspend that account immediately and conduct a thorough security review.

Self-Assessment Questionnaire

Ask yourself these questions honestly. They can help you understand your relationship with gaming activity:

1. Have you ever played longer or spent more than you originally planned?

Never Sometimes Frequently Often

2. Have you ever hidden your gaming activity or the amount you spent from your loved ones?

Never Once or twice Several times Yes, always

3. Have you ever borrowed money or sold belongings to fund your gaming?

Never Once or twice Several times Yes, always

4. Has gaming affected your relationships with family, friends, or your work performance?

Not at all Rarely Somewhat affected Severely affected
These questions are adapted from international responsible gaming guidelines. If your answers frequently fall on the third or fourth option, we encourage you to speak with our support team.

FAQ — Responsible Gaming

Answers to the most frequently asked questions by Kedai88 members about responsible gaming.

Log in to your account, go to Account Settings and look for the "Responsible Gaming" or "Deposit Limit" menu. From there, you can set daily, weekly, or monthly deposit limits as needed. Limits take effect immediately and require OTP verification for security. If you wish to lower your limit, the change applies instantly. If you wish to raise your limit, a 24 to 72-hour waiting period applies as an added safeguard.

A Cool-Off is a temporary suspension of 24 hours, 7 days, or 30 days during which your account cannot be used to play or make deposits. This is ideal if you feel you need a short break. Self-Exclusion, on the other hand, is an account closure for a longer period — a minimum of 6 months up to a lifetime ban. During Self-Exclusion, Kedai88 will block any attempt to re-register using the same information. Both features can be activated by yourself through your account settings or by contacting our support team.

No. Self-Exclusion is a final decision for the specified period. kedai88 will not process any requests to reopen an account before the Self-Exclusion period ends. This is a policy we strictly enforce to protect our members' long-term interests. After the period ends, you will need to contact the support team directly for a review and account reinstatement process, which will take several working days.

Kedai88 fully complies with Malaysia's Personal Data Protection Act (PDPA). Your personal information will not be shared with any third party for marketing purposes without your consent. In the context of Responsible Gaming, your gaming activity data may be analysed internally by our system to detect potentially risky patterns — solely to protect your interests, and for no other purpose. For more information, please review Privacy Policy us.

The most important first step is acknowledging that there is a problem — and you've already taken a brave step by reading this page. Next, activate the Self-Exclusion feature on kedai88 to temporarily restrict access. Then, seek professional support. In Malaysia, you can contact the Ministry of Health Malaysia or access counselling through government hospitals. The kedai88 support team can also guide you to the right resources. Remember — asking for help is a sign of strength, not weakness.

Yes. kedai88 requires a minimum age of 18 for all members without exception. All new registrations must go through an Identity Verification (KYC) process requiring valid identification documents such as a MyKad or passport. If a member is found to have registered using false information regarding their age, the account will be terminated immediately and all remaining funds will be forfeited in accordance with the platform's terms and conditions.

Links Related

Learn more about kedai88's policies and platform features designed to protect you.

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Ready to Play Responsible?

Join Kedai88 today and enjoy a fun, safe, and fully controlled gaming experience. Use our control tools to ensure gaming stays a healthy form of entertainment.

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